Topic Category: Communication

Communication plays a critical role in ensuring people with disabilities know who you are, what you offer, and how they can engage with your organization.

Your organization might be committed to access work and may have integrated it throughout your policies, practices, and protocols. You might have a space that is accessible and offer a range of access services. But, if that information is not communicated in accessible ways, you might miss your intended audience. Communication is multifaceted and includes what you share, how you share it, where you share it, and who you share it with.

In this section of The Hub, you can learn more about ways to make your language, digital and print materials and platforms, and communication practices accessible to help forge and sustain meaningful connections with people with disabilities and the disability community.

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  • Communication

Access Symbols

Access symbols can identify important accessibility features, which promote inclusivity and help individuals with disabilities navigate public spaces confidently and independently.
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  • Communication

Accessible Digital Materials

Arts and culture organizations must ensure that their digital materials are accessible to everyone, including people with disabilities, as these resources are often visitors’ first point of contact with an institution and should be available in multiple formats to support inclusive engagement.
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  • Communication

Accessible Print Materials

Organizations should ensure that their printed materials are accessible and available in multiple formats to reach a broader audience and promote equal engagement, including for people with disabilities.
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  • Communication

Accessible Social Media

Arts and culture organizations can make social media content more accessible by incorporating practices like alt text, captions, and plain language, all of which promote equity and engagement while also complying with legal accessibility standards.
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  • Communication

Communicating Access Information

Communicating clear, accessible, and up-to-date accessibility information helps foster inclusivity, transparency, and comfort, which empowers all visitors to plan and enjoy their experience with confidence.
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  • Communication

Inclusive Language and Communication

Using inclusive language and communication practices fosters respect and belonging, avoiding outdated terms and embracing accessibility tools that honor individuals' unique experiences and preferences.
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  • Communication

Website Accessibility

Ensuring website accessibility for people with disabilities, including compatibility with assistive technology and optimized design, is essential for providing all users with an equitable and seamless experience.
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